Shipping & Returns
Effective Date: July 29, 2025
Shipping Policy
At Karen E Couture, every garment is carefully inspected and packaged with care. Because many of our pieces are custom or made-to-order, please allow additional time for processing and fulfillment.
Processing Time
- Ready-to-wear items typically ship within 5–7 business days.
- Custom orders and pre-orders may take 2–6 weeks depending on design and production timelines.
Shipping Methods
We ship via trusted carriers including UPS, FedEx, and USPS. Shipping options and costs are calculated at checkout. A tracking number will be provided once your order has shipped.
Domestic & International Shipping
- We currently ship within the United States and select international locations.
- International customers are responsible for any customs duties, taxes, or import fees.
Returns & Exchanges
Due to the handcrafted and custom nature of our garments, all sales are final. We do not offer returns, refunds, or cancellations once an order has been placed.
Exceptions
We will accept returns or offer a replacement only in the rare event that:
- You receive the wrong item
- Your item arrives damaged or defective
If you experience any of these issues, please contact us within 3 days of delivery with photos and your order number.
Custom Orders
Please note that custom and made-to-measure items are non-returnable and non-refundable under any circumstances. We encourage you to reach out with questions before placing a custom order to ensure the perfect fit and style.
Need Help?
If you have questions about your order, shipping timeline, or garment care, don’t hesitate to get in touch:
Karen E Couture
📞 917-696-2814
📧 karenecouture@aol.com